This trailer for the Ridley Scottfilm Prometheus features conversations with David8, an android produced to support humans in the future. In this trailer David8 answers questions that explorer the relationship he has with humans.
The tone of the film suggests that there may be sinister or troubling aspects to this relationship.
Digital products do not generally lay their operation open to the eye in the same way that mechanical products can. This can make it almost impossible for the untrained amateur to understand how a device works, what may be wrong with it and how one should go about maintaining it. The proliferation of screen based interfaces should lead to the opportunity for products to ‘tell us what is wrong’ with them, but this can be problematic when screens freeze or software crashes.
These Digital Scopes are based on commonly recognised medical instruments that are used in diagnosis, but also for the ‘check-up’. These devices plug into the various ports of digital products and offer the user both diagnostic information and advice on maintenance procedures that would help improve the performance of the device.
This concept aims to demystify the product and empower users to take ownership of the maintenance of their digital devices. Responding to the finding that there is often a need (or perceived need) for specialist knowledge to enable effective maintenance, these scopes reflect the necessity for products to provide a clear indication to users that maintenance is necessary.
The majority of items, identified in the Maintenance Survey results, that users associated with the meed for regular maintenance were mechanical in nature. Alongside this, users identified the need for specialist knowledge and specialist facilities as the primary reasons for deferring some or all of the maintenance to someone else.
If it is desirable to encourage users/owners to engage with the active maintenance of their possessions, finding a way to remove the barriers presented by the need for this knowledge and equipment could help to facilitate greater participation.
The concept of modular design has been known for a long time and is ofter recognised as a feature of system furniture design, but has been applied in many fields. Interestingly, modularity is highlighted as a key principle in the NASA design of maintenance guide that is applied to Spacecraft Design.
Modular design is practiced in the automotive industry, but only in the way in which components can be shared across a range of vehicles. As stated on the Modular Motor concept board, the Nexcel system under development by Castrol shows the way in which previously complex maintenance procedures can be democratised through design development.
As Castrol predominately deal with oil products, it is likely that the development of this system will be limited to the sector that they operate in. However, this principle has the potential to be applied across many other maintenance procedures and many other product categories beyond the automotive sector.
Further research into the work of Auger and Loizeau and also, I believe, my better understanding of the nature and purpose of Speculative or Critical Design has led me to appreciate this work. Initially I found aspects of the work of James Auger and Jimmy Loizeau impenetrable, however further research around the subject has allowed my understanding to develop. This shows how important time is in allowing an appreciation of complex work to form.
Gadgets are the most ephemeral of domestic objects. Their dazzling but fleeting existence is a consequence of two combined factors:
1: The value of a gadget is found in its novelty and ability to provide spectacle.
2: This novelty is provided by the latest technological innovations.
Arthur C. Clarke’s often quoted 3rd law describes the relationship between these points:
“Any sufficiently advanced technology is indistinguishable from magic.”
It is in this magical element that the spectacle resides but as a consequence it follows that just as the illusion dies when the magician reveals his slight of hand, so the technology becomes distinguishable from magic when it becomes familiar. This normalising of technology leads to the death of the gadget. Sublime Gadgets aims expand the lifespan of these ephemeral objects through introducing notions of the romantic sublime. This shifts the focus away from technological fetishism towards objectifying ‘pleasures of the imagination’ (Addison), the infinity of time and space (Shaftesbury), agreeable kinds of horror (Addison), randomness found in nature and the management of life and death.
This work also illustrates the many layers of ideas and theory that are encapsulated in well developed critical or speculative design concepts.
Concepts and ideas are centred around the following themes:
Design for Maintenance
Each of these concepts warrants further investigation and, in some cases could form the basis of a research project in their own rite. Choosing a direction to follow up in the long term will be difficult and the criteria by which an area for further investigation is chosen need to be considered.
Having studied work by noted designers who practice speculative design, it is evident that the concepts they propose are complex and embody many layers of thinking and research. The concepts generated in the exercise above are initially shallow, whilst still being valid, and warrant further development to gain the depth seen in the work of others.
In the short term a small number of speculative design concepts will be developed to help communicate the results of this research to date.
Going through the process of converting the data from a survey into a graphical format is not automatic and can take considerable time and effort. This effort is rewarded as the process of selecting appropriate graphs and choosing how to input the data forces a form of analysis and reflection. This proved useful as a means of translating the information that has been gathered and generating useful insight.
Initially, respondents were asked if they owned or used anything that required regular maintenance. 40 of the 42 who filled in the survey said yes straight away. 2 said no, but were then asked if they were sure having been told that this could include cleaning, adjusting or caring for materials. These 2 respondents then decided that they did own something requiring maintenance and proceeded to complete the survey.
click on each image to view at a larger size and select ‘view full size’
All respondents had something that they felt required some form of maintenance.
The majority of items were mechanical in nature and the top three were forms of transport.
Those who chose to undertake all of the maintenance themselves did so because they enjoyed it, to maintain high standards and to save money (over 80% combined in total).
Those who chose to do only some of the maintenance mainly did so because it needs doing often and to save money.
Respondents cited the need for specialist knowledge and specialist facilities as the primary reasons for having some or all of the maintenance carried out by someone else.
Performance, Safety and Longevity were cited as the equal strongest motivations for conducting maintenance with Value and Appearance coming equal second.
Those who chose to do all of the maintenance were mostly prompted to do so as part of their normal routine and because there was an indication from the product that it needed doing.
Those who chose to only do some or none of the maintenance were prompted to do so mostly because there was an indication from the product or they were following the guidelines supplied with the product.
knowledge and equipment:
Most respondents learnt how to undertake maintenance from a manual supplied with the product, were taught by a relative or used websites/YouTube.
The vast majority of respondents used some form of tools or equipment to undertake the maintenance.
General house hold tools, specialist tools and lubricants were the most common form of equipment used.
Most tools or equipment were bought specifically for the maintenance of the product, with only a small response indicting that equipment was supplied with the product.
I planned and set up an online survey to gather the thoughts and opinions of as many different people as I could. The survey aims to gauge the attitudes that people have towards maintenance through a series of simple questions. I chose to use typeform as a platform as reviews say that it offers downloadable data and logic steps that allow you to tailor the questions in response to the answers given. At this time I decided to create a simple logo for the project to help communicate the intentions of the research.
At the point where I decided to analyse the data received from the survey, 42 responses had been received. This is sufficient to make the survey useful and for the finding to be valuable. To help make the results accessible, the data was converted into an infographic format using another piece of online software titled Piktochart The results can be seen in the following post as they warrant further discussion.
The survey will be left to run and can be completed here as a broad set of responses will make the data more reliable. This is a useful method for gaining insight through questions, the answers to which can help to steer the future direction of any design project work.
Starting to read this excellent book properly, having skimmed through it and read selectively in the past. In his chapter, ‘Re-evaluating Obsolescence and Planning for It’, Brian Burns writes:
Misuse or mishandling caused by the user’s lack of knowledge about how a product is supposed to be used, perhaps a consequence of removing users from any maintenance or functional engagement (as signalled in the advice;’Simply take it out of the box and plug it in’), may lead to prematurely short product life-spans.
This implies that a deeper engagement with a product, gained through having to take care of it, can help the user to understand how to make sure that the product has a long and useful life.
A brilliant Speculative Design Project underpinned by an interesting process. This work shows how interesting design concepts can help to change the way we think about the future. The film of the development process is excellent.